It is important for AT Varahaldus OÜ to ensure clear and understandable terms of sale for all our customers. These terms and conditions regulate the purchase and sale of goods between our company and our customers and have been prepared in accordance with the laws of the Republic of Estonia.
Terms and conditions of purchase and sale of goods
1. General provisions
1.1 These general terms and conditions of purchase and sale of goods (hereinafter referred to as the general terms and conditions) regulate the legal relationships between AT Varahaldus OÜ, registry code 16216481 (hereinafter referred to as the seller) and customers purchasing goods from the seller (hereinafter referred to as the buyer).
1.2 The General Terms and Conditions are valid from the date of issue until cancelled or updated at the discretion of the Seller and apply to the purchase and sale of all goods, unless otherwise agreed in the contracts or subsequently established by Estonian legislation.
2. Ordering goods
2.1 To order goods, the buyer submits an order to the seller (hereinafter referred to as the order). Upon receipt of the order, the seller prepares an order confirmation (hereinafter referred to as the order confirmation) in a form that can be reproduced in writing, which contains the specification, price, payment and delivery terms of the goods, and forwards it to the buyer.
2.2 The terms of the order shall apply if the buyer confirms or accepts the order confirmation within 1 business day from the date of issue, unless otherwise agreed in writing between the seller and the buyer. If the payment terms set out in the order require an advance payment, the receipt of the advance payment amount to the seller's bank account shall be deemed to be the buyer's confirmation. If an advance payment is not required, the buyer must confirm the order confirmation in a form that can be reproduced in writing.
2.3 Changes to an already confirmed order will take effect when both parties have agreed to it in a form that can be reproduced in writing.
2.3 These general terms and conditions will be made available to the buyer upon delivery of the order confirmation.
By confirming the order confirmation, the buyer agrees to accept the seller's general terms and conditions.
3. Price of goods and procedure for payment for goods
3.1 The Seller sells the goods to the Buyer at the prices specified in the order confirmation.
3.2 The order cannot be cancelled for non-standard goods that are produced based on the buyer's order and the buyer undertakes to accept such goods and pay 100% of the cost of the goods.
3.3 The seller will invoice the buyer for the ordered goods upon arrival of the goods at the seller's warehouse, unless otherwise agreed between the seller and the buyer.
3.4 The buyer pays for the goods in accordance with the payment terms set out in the order confirmation.
3.5 In the event of late payment for the purchased goods, the seller has the right to demand from the buyer a late payment interest of 0.15% per day of the value of the unpaid goods for each day the payment deadline has passed. The calculation of late payment interest begins no later than 21 days after the arrival of the goods and the notification of the arrival of the goods by the seller, regardless of whether the goods have been issued to the buyer or not. The seller also has the right to demand from the buyer compensation for the costs (including legal assistance) related to the collection of the debt that has exceeded the payment deadline.
4. Delivery and return of goods
4.1 The delivery times of the goods are set in the order or in another way (e.g. by e-mail) between the buyer and the seller in a form that can be reproduced in writing. The delivery date indicated in the order is an estimate and is not binding on the seller. The seller undertakes to inform the buyer in a timely manner of any delays or other circumstances that affect the arrival of the goods.
4.2 The buyer undertakes to accept the ordered goods within 20 working days after the seller sends a notification of the arrival of the goods. If the goods are stored in the warehouse for more than 20 working days, the seller has the right to receive a fee from the buyer for storing the goods in the amount of 20 euros/pallet/day and to demand late payment interest in accordance with clause 3.5 of the general terms and conditions. At the specified rate.
4.3 Delivery and acceptance of goods takes place on a DDP (delivered duty paid) basis from the AT Varahaldus OÜ warehouse in Tallinn or Tartu, unless otherwise agreed upon in the order.
4.4 The delivery and acceptance of the goods shall be carried out on the basis of a delivery note to the buyer or a person authorized by the buyer.
4.5 The risk of accidental destruction of the goods passes from the seller to the buyer upon delivery of the goods or 21 working days after the goods arrive at the seller's warehouse and the seller sends a notification of the arrival of the goods, provided that the buyer has not accepted the goods without reason.
4.6 Ownership of the goods shall be transferred to the buyer upon full payment of the sales price of the goods. The buyer shall bear all costs associated with payment for the goods (including transfer fees, etc.).
4.7 Upon delivery and acceptance of the goods, the buyer undertakes to check and make sure that the received goods correspond to the order confirmation in terms of quantity and specification. In the event of a quantitative discrepancy between the goods and the order confirmation and the presence of visible damage to the goods, the buyer, together with the seller's representative, shall draw up a corresponding act upon receipt of the goods; in terms of specification, the buyer undertakes to notify of the discrepancy within 5 working days of receipt of the goods.
4.8 The buyer is obliged to comply with the conditions for storage, installation and maintenance of the goods prescribed by the manufacturer or seller, which the seller makes available to the buyer no later than upon delivery of the goods.
4.9 If the buyer discovers a quality defect or non-conformity after unpacking the goods and no later than 2 months after receiving the goods, the buyer must notify the seller of this before installing the goods or putting them into use. The seller is not liable for defects that could have been discovered before installation, in relation to materials already installed. In the case of sales to consumers, the buyer must, in accordance with the provisions of the law of obligations, notify the seller of the non-conformity of the goods with the terms of the contract within two months after he became aware of the non-conformity.
4.10 The Buyer is aware that the properties of the goods (colour, dimensions, etc.) may vary between different production batches. Possible differences in the properties of the goods between production batches are not considered a defect of the goods and do not give the Buyer the right to make claims against the Seller. The Buyer is aware that product samples and product photos in the manufacturer's catalogues and/or websites are for illustrative purposes only and do not represent the final aesthetic result of the goods.
4.11 The seller is obliged to repair, replace or take back the goods that do not comply with the order at its discretion in accordance with the provisions of the Law of Obligations Act. The costs associated with returning the product shall be borne by the buyer. Complaints, withdrawal from the contract or its cancellation shall also be made in accordance with the Law of Obligations Act. The consumer may withdraw from a contract concluded via a means of communication (on the Internet) within 14 days, except in the following cases:
4.11.1 Special order: The right of withdrawal does not apply to goods that are made to the buyer's personal needs or based on a special order.
4.11.2 Damaged packaging: The right of withdrawal does not apply if the commercial appearance of the product's original packaging (not the transport packaging) is damaged or it has been opened in a way that does not allow the product to be resold as new.
4.11.3 Partial Returns and Opened Items: Only complete sales items can be returned. Returns do not include:
4.11.3.1 Opened packages: For example, if you ordered 10 packs of ceramic tiles, you cannot return an open or half-opened package.
4.11.3.2 Parts separated from a complete unit: For example, if the goods are ordered as a full pallet (e.g. eternit), it is not possible to return the individual boards or parts remaining from it.
5. Warranties
5.1 The product is covered by a product warranty if the manufacturer of the product has provided a warranty for the corresponding product. The product warranty is valid under the warranty conditions set by the manufacturer of the product for the period established by the manufacturer of the product. The manufacturer's warranty conditions are available on the manufacturer's website or from the seller. If defects are detected during the warranty period, the buyer undertakes to notify the seller immediately.
5.2 Installed goods are covered by the manufacturer’s warranty provided that the goods have been handled and installed professionally and in accordance with the manufacturer’s instructions and industry requirements and good practice. The warranty for installed goods does not cover damage caused by normal wear and tear, incorrect installation, improper use or failure to follow installation and maintenance instructions.
5.3 The buyer is responsible for using the goods for the purpose intended by the manufacturer.
6. Force majeure
6.1 Non-fulfillment or improper fulfillment of obligations arising from a confirmed order shall not be considered a breach of the agreement if the reason for this was circumstances that the parties could not influence and, based on the principle of reasonableness, they could not be expected to take this circumstance into account, avoid it or overcome the hindering circumstance or its consequences.
6.2. If the force majeure event is temporary, the breach of obligation shall be excusable only for the period during which the force majeure event prevented the performance of the obligation. The party whose actions in the performance of obligations following the order confirmation are prevented due to force majeure events shall be obliged to immediately notify the other party thereof in writing. The force majeure event shall not exempt the parties from making efforts to eliminate the relevant circumstances and the parties shall continue to perform their obligations as soon as the force majeure event has passed.
7. Dispute resolution
7.1 The purchase and sale of goods between the seller and the buyer are regulated by the laws of the Republic of Estonia. The parties shall resolve all disputes through negotiations. In the absence of agreement, the dispute shall be resolved by the Harju County Court, unless the law expressly provides for jurisdiction otherwise.
Last updated: 18/07/2025